Virgin Media fined £50k for spamming opted-out clients • The Register


British telco Virgin Media is dealing with a £50k monetary penalty after spamming greater than 400,000 opted-out clients urging them to signal again as much as obtain advertising and marketing bumf.

Only one buyer complained to the Data Commissioner’s Workplace (ICO) about receiving the spam – however that was sufficient to spur the regulator into investigating.

In a message disguised as a routine communication about tariff costs, Virgin instructed the unlucky 451,217 recipients it knew full effectively they’d opted out of selling emails however wished them to choose again in.

A dischuffed buyer wrote to the ICO urging motion, describing the spam as “mainly a service message dressed up as an try to get me to choose again in to advertising and marketing communications.”

When the ICO requested Virgin why it did this factor, the telco mentioned the 451,000 recipients had opted out of being spammed greater than a yr in the past, and subsequently “may need modified their advertising and marketing preferences.”

Although 6,500 clients determined to choose again into receiving advertising and marketing emails because of the mailshot, the ICO mentioned this wasn’t sufficient to disregard regulation 22 of the Privateness and Digital Communications (EC Directive) Laws 2003. That is the little bit of the regulation that claims e-mail entrepreneurs should have your consent earlier than filling your mailbox with engaging new methods to half you out of your hard-earned money.

“The truth that Virgin Media had the potential for monetary achieve from its breach of the regulation (by signing up extra shoppers to direct advertising and marketing) is an aggravating issue, not a defence,” sniffed the unamused watchdog.

The ICO provided Virgin a £10k low cost on the high quality if it pays up by 9 January 2022, including in its financial penalty discover: “Nonetheless, you ought to be conscious that the early cost low cost shouldn’t be obtainable in the event you resolve to train your proper of enchantment.”

This monetary inducement to not enchantment in opposition to ICO rulings dates again to not less than 2019 and seems to be routine textual content included within the regulator’s penalty notices.

Per week in the past The Register revealed that the ICO had been quietly slapping the wrists of enormous and public-sector organisations that broke information safety legal guidelines whereas reserving nearly all of its significant punishments for SMEs.

In November, we additionally revealed that the information safety authority has £5m excellent in unpaid fines. ®

Up to date so as to add at 09:38 UTC on 9 December, 2021

A Virgin Media spokesperson mentioned: “Whereas the e-mail communication despatched to clients didn’t promote our services or products, we don’t plan to enchantment the ICO’s resolution, and we are going to proceed to completely respect our clients’ advertising and marketing preferences.”



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